FAQ – Shipping & Returns 

1. How long does delivery take?

Delivery times depend on the destination country. Orders are typically processed within 1–2 business days, and shipping within Europe usually takes 2–5 business days.

2. Do you ship internationally?

Yes, we ship across Europe and selected international destinations. Shipping availability and costs are calculated at checkout.

3. How much does shipping cost?

Shipping costs depend on your location and order size. Exact delivery costs are shown at checkout before payment.

4. Can I return my order?

Yes, you can return your order within 14 days of receiving it, provided the product is unused and in its original packaging.

5. How do I start a return?

To start a return, please contact our customer support with your order number. We will guide you through the process step by step.

6. When will I receive my refund?

Refunds are processed after we receive and inspect the returned product. It usually takes a few business days after confirmation.

7. What if my order arrives damaged?

If your puzzle arrives damaged, please contact us immediately with photos. We will replace the product or issue a refund.